The above is a news story regarding poor conditions at an assisted living facility in Georgia, but it frankly could occur at any senior care facility— in any location. While the specific complaints regarding patient care are nothing new– inadequate care, unsanitary conditions, ect., this story provides a needed reminder that residents and their families can not and should not put up with inferior care at a facility of any type.
While the specific circumstances are of course disheartening, I was frankly proud of the residents and their families for voicing their displeasure with the care to officials from the state and to a local television station.
As a lawyer who has represented numerous families in injury cases stemming from poor care at a nursing home or assisted living facility, voicing these complaints is important from both an injury prevention standpoint as well as getting officials involved to documents these conditions in order to impart real change.
While I may lack any concrete numbers to substantiate my theory, I deeply believe that facilities simply can not afford to provide inferior care when numerous families voice their displeasure. In the world of senior care and housing, poor ratings has the potential to translate to lower profits— something that facility operators simply can not bear to see.
Consequently, if your loved one is receiving inferior care at a long-term care facility, I would suggest you file a complaint with the applicable regulatory agency (usually, the state department of health) or you may look up the regulatory agencies at Nursing Homes Injury Laws to determine where your grievance should be made. Further, if you see poor care don’t be shy about discussing it with other families— your complaints may just be heard with a bit of a louder voice and perhaps carry a bit more weight?